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The Problem with Event Analytics for AI Products
You can’t build a funnel when every user takes a different path.
Jan 12
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Matt
1
December 2025
Newsletter: Customer Value & Hawaiian Shirts
Also more must-read Year in Reviews for 2025
Dec 21, 2025
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Matt
2
Newsletter: 69% of Workers Embarrassed by AI
Plus a big week for "State of AI" reports (OpenAI & MenloVC)
Dec 14, 2025
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Matt
2
1
Building Observability That Actually Works
A practical guide to turning AI conversations into business outcomes.
Dec 9, 2025
•
Mike Pollack
1
Newsletter: Will Salesforce change their name?
Plus Agent Signals, More AI, and a Brixo Update
Dec 7, 2025
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Matt
1
Observability Isn't a Feature You Just Turn On
Rethinking "observability" in the context of actually making your AI useful
Dec 4, 2025
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Mike Pollack
1
The Silent Killer of AI Adoption: How LLM Observability Is Costing You Customers
Every customer conversation with your AI is a goldmine for revenue: gained or lost.
Dec 2, 2025
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Matt
1
November 2025
Newsletter: AI Turkeys
A short newsletter from us packed with big AI updates
Nov 30, 2025
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Matt
1
Newsletter: Bull Case for Agents
We're finally seeing a narrative shift
Nov 23, 2025
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Matt
2
AI Observability's Dirty Secret
The blind spot: Perfect metrics, frustrated customers
Nov 18, 2025
•
Matt
1
Newsletter: Do your customers like your AI?
We define customer-centric observability, the challenges product teams face, and an update on SaaS performance in 2025.
Nov 16, 2025
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Matt
1
1
What is Customer-Centric Observability?
Every company now measures model accuracy — few measure whether their AI actually helps anyone.
Nov 12, 2025
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Matt
4
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